Delivery

Delivery Information…

Deliveries will be made by an Independent Contractor. In the unlikely event that there are any problems with the delivery service, please contact the Store Manager.

Delivery charge
The delivery charge is dependent on location and is the same regardless of the number of products ordered.

On rare occasions where access to the property is not possible, additional charges may apply. Details are available on request. Please note; deliveries may not be possible in more remote areas of mainland UK and you will be informed at the point of order if this is the case. We only deliver to the first floor of any house/apartment, except when arranged separately at time of order which may incur an additional charge.

Delivery times
When you place your order, you will be given an estimated delivery time. When your order arrives at our store, we will contact you to arrange a mutually convenient delivery date. In cases where deliveries will be made to you directly from a supplier, you will be contacted by our supplier to arrange the delivery date.

Receiving your delivery
When your furniture is delivered, we will do our best to take it to the room of your choice and place them in the desired location, provided there is reasonable access.

We will then remove the packaging so that you can inspect your new furniture. This is particularly important as you will be asked to sign for receiving the goods in perfect condition.

Note: Products that require self assembly will not be unwrapped.

Access
Please be aware that it is your responsibility to ensure there is sufficient access to deliver the product into you home and into your chosen location. You should consider vehicle access, lifts and tight stairs etc. If windows or doors need to be removed in order for access to be gained it is your responsibility to arrange this at your cost and risk. If you are unsure about access to or within your property, please visit or contact the store and discuss this with a salesperson to avoid disappointment.

Returns
Amending or cancelling your order WITHIN 14 days of placing your order (online only)
We promise to give you a full refund if you change your mind for any reason within 14 days of placing your order online with us. After this date we will have in most cases a binding contract with our suppliers to supply or make your product.

Cancelling your order AFTER 14 days of placing your order

Made to order products
Made to order products have been produced specifically for you, therefore no refunds or exchanges can be made after 14 days of placing your order unless there is an error on our part regarding the product specification, or the item is found to be faulty.

For products ordered over the Internet, you have the right to cancel orders on products that are not made to order by notifying us in writing (including email) before delivery or within 14 working days of receiving of the goods.

If you cancel your order once it has been delivered, you must not use the goods, must take care of them, and must make them available to us when we call to collect them on the date we will agree with you. We will collect the goods and then refund the cost of the items ordered within 14 days of cancellation.

Please ensure that the goods are maintained in a saleable condition and in their original packaging. Self assembly furniture cannot be returned once assembly is part or fully completed, unless the item is found to be faulty.

If you do not comply with your obligations above, we will not agree to the refund or may make a reasonable charge to cover any costs that we incur (for example in respect of wasted collection journeys or goods that you have damaged or lost). Your statutory rights are not affected.

Exceptions to this policy
The Cancellation and Refund policy described above will stand unless:

  • We have not followed your instructions clearly
  • The order has been delayed by more than 5 weeks after the lead time quoted to you in writing at the point of order
  • The product is found to be faulty

Many Regards from Jeff Williams!